FAQ
Posted by Aleksandrs Korniljevs on
Frequently Asked Questions - Everything You Need to Know About Beauty Scents Candles
Your complete guide to our handmade, eco-friendly candles
šÆļø About Our Candles
What are Beauty Scents candles made of? Our candles are crafted using only environmentally friendly materials ā natural soy wax (vegetable oil-based), cotton wicks, and beautiful natural decorative elements including dried rose petals, cinnamon sticks, coffee beans, coconut shells, berries, and sea shells. Every candle is 100% vegan and handmade with care.
Why do you use soy wax? Soy wax is our choice because it's truly eco-friendly ā being vegetable oil-based, it's a renewable source and naturally biodegradable. Unlike paraffin, soy wax burns cleaner with no petrol-carbon soot that can blacken your walls. Plus, natural wax has excellent fragrance-holding qualities, meaning our candles release rich, long-lasting scents that fill your space beautifully.
Is your soy wax sustainably sourced? Absolutely! We use soy wax supplied by British manufacturer Kerax, who guarantees sustainable sourcing. We're committed to environmental responsibility in every aspect of our production.
šø Scents & Collections
What scents do you offer? We offer 21 unique scents across 13 beautiful designs, including our bestsellers: Champagne & Roses, Raspberry, and Lavender. Our full range includes Vanilla, Jasmine, Mango, Melon, Apple, Orange & Cinnamon, Lime & Cinnamon, Sandalwood, Anise, Mulled Wine, Strawberry, Peony, Muscat Grapes, and Black Currant.
What kind of fragrance oils do you use? We use high-quality, chemically-based fragrance compounds designed to perfectly duplicate natural plant scents. We carefully monitor sensitizer levels for safety. Our candles contain 7% fragrance oils ā quite generous! ā and because they're thoroughly mixed with the wax, our candles are scented throughout, releasing beautiful aromas even when unlit.
Do you have seasonal collections? Yes! We create special collections featuring natural decorations like coconut shells, blackberries, blueberries, coffee beans, rose buds, star anise, and wildflowers. Follow our social media for the latest seasonal releases!
š„ Burning & Performance
How do Beauty Scents candles burn? Our pillar candles are designed to create a magical "lantern effect." As the candle burns, it forms a pool of melted wax with about a centimeter-thick edge that acts as a natural container. This creates beautiful ambient lighting as the flame glows from within the protective wax wall, while the heat intensifies the gorgeous scent.
How long do your candles burn?
- Small candles: 20-25 hours
- Medium candles: 40-50 hours
- Large candles: Up to 60 hours
What happens to the decorative elements when lit? Most decorative elements are safely protected by the melted wax. Coffee beans and cinnamon release their natural scents when heated, while rose petals float beautifully in the wax creating stunning patterns.
ā ļø Important: Always remove orange/lime pieces from the top before lighting!
ā»ļø After Your Candle
Can I reuse the decorative elements? Cinnamon sticks and coffee beans can be reused as decorative elements only. Please don't consume them or use in food preparation ā they haven't been stored for food safety and could be harmful if swallowed.
š”ļø Safety First
How do I burn my candle safely? Follow these simple rules for the best and safest experience:
ā
Before lighting:
- Remove ALL packaging and decorative elements (especially orange/lime slices)
- Trim wick to 1cm for a controlled flame
- Place on a heat-resistant plate to catch any wax
ā
While burning:
- Never leave unattended
- Don't move while lit ā hot wax can spill
- Burn for maximum 3 hours, then allow 1-hour cooling interval
ā
For pillar candles: The tunneling effect is intentional ā let it burn naturally!
š Ordering & Delivery
How quickly do you fulfill orders? We fulfill orders within 3-4 working days. Since each candle is made to order, you're guaranteed the freshest product possible!
Do you offer discounts? Yes! New customers get 15% off their first website order. We also offer 5% off mobile app purchases and 10% loyalty discounts for returning customers.
Do you ship internationally? We ship to the EU, UK, and US through our efficient distribution network.
Do you offer wholesale? Absolutely! We welcome retailers and bulk buyers. With our capacity of 300 candles per day, we can handle substantial orders. Contact us for wholesale pricing.
š Find Us
Where can I buy in person? Visit us at our regular market stalls:
- Cambridge Market: Wednesdays & Sundays
- Various locations across the UK
Follow our social media for current market schedules and special events!
š¬ Still Have Questions?
We're here to help! Contact us through:
- Website chat: Live support during business hours
- Email: Quick response guaranteed
- Phone: Speak directly with our team
- Social media: Follow us for updates and tips