Shipping policies

Customer orders will be processed and disparched as per our shipping policies below.

1) We do not stock our full range of products. Many items are made to order.

2) Order fulfilment consists of 2 parts: order processing and shipping.

Order processing means making cangles or picking it from stock location, packing and labeling.

Shipping means handing over the parcel to the courier.

3) We reserve up to 5 working days to process customer order. We need this time to make the candles if necessary.

4) Delivery costs.

Standard delivery charge is £2.

We use Evri service for orders up to £30 in value.

Express service for orders up to £30 in value cost is £8. 

We use Parcelforce or UPS service for Express delivery. 

Express service for orders up to £30 in value cost is £8. 

Express service for orders £30 or over in value cost is £2. 

4) Customer can choose between standard and Express delivery services but 

! EXPRESS DELIVERY (SHIPPING) SERVICE DOES NOT EFFECT ORDER PROCESSING TIME! Even if customer pays for next day delivery service we still might need up to 5 working days to make the candles.

5) Orders with delivery address outside UK will be shipped on Incoterms Duty Unpaid (DDU) terms. That means that the recepient is liable to pay any taxes, customs duties and fees required on goods import.

 

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