STORE TERMS AND CONDITIONS
TERMS AND CONDITIONS
Last updated: June 21, 2025
1. OVERVIEW
These Terms and Conditions ("Terms") govern your use of the website www.beautyscentscandles.co.uk and purchase of products from Beauty Scents Ltd.
Company Details: Beauty Scents Ltd
The Eco Innovation Centre, City Road, Peterborough, PE1 1SA, United Kingdom
Email: sales@beautyscentscandles.co.uk
WhatsApp: https://wa.me/message/XZDTVQJBRKTOL1
The Eco Innovation Centre, City Road, Peterborough, PE1 1SA, United Kingdom
Email: sales@beautyscentscandles.co.uk
WhatsApp: https://wa.me/message/XZDTVQJBRKTOL1
By accessing our website or purchasing our products, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not use our services.
2. DEFINITIONS
- "Company" refers to Beauty Scents Ltd
- "Products" refers to handmade soy candles, wax melts, and related items
- "Services" refers to our e-commerce platform and customer support
- "You/Customer" refers to the person accessing our website or purchasing products
3. ELIGIBILITY
You must be at least 18 years old to purchase from us. By placing an order, you confirm you meet this age requirement and have legal capacity to enter into contracts.
4. PRODUCTS AND AVAILABILITY
4.1 Product Information:
- All products are handmade soy candles and wax melts
- Products are made to order - we don't maintain inventory
- Processing time: 3-4 working days
- Product images are for illustration; actual products may vary slightly due to handmade nature
4.2 Availability:
- Product availability is subject to change
- We reserve the right to discontinue products without notice
- Limited edition and seasonal items have restricted availability
4.3 Pricing:
- All prices are in GBP and include VAT where applicable
- Prices may change without notice
- Shipping costs are additional unless specified otherwise
5. ORDERING AND PAYMENT
5.1 Order Process:
- Orders are confirmed via email
- We reserve the right to refuse or cancel orders
- Bulk orders may require additional verification
5.2 Payment:
- We accept major credit/debit cards through secure payment processors
- Payment is required at time of order
- All transactions are processed securely via Shopify Payments
5.3 Promotional Offers:
- First-time customers: 15% discount on newsletter signup
- Mobile app users: 5% discount
- Returning customers: 10% loyalty discount
- Promotional codes have expiry dates and terms
6. SHIPPING AND DELIVERY
6.1 Shipping Areas:
- United Kingdom (primary market)
- European Union (via O&K Trading Group SIA)
- United States and other international destinations
6.2 Shipping Partners:
- Evri, Parcelforce, FedEx
- Tracking information provided when available
6.3 Delivery Times:
- UK: 3-5 working days after dispatch
- EU: 5-10 working days after dispatch
- International: 7-14 working days after dispatch
6.4 Risk Transfer:
Risk of loss passes to you upon delivery to the carrier.
7. RETURNS AND EXCHANGES
Please refer to our separate Return Policy for detailed information about returns, exchanges, and refunds.
7.1 Key Points:
- Defective products will be replaced or refunded
- Custom orders may have different return conditions
- Return shipping costs may apply
8. INTELLECTUAL PROPERTY
8.1 Our Rights:
- All website content, product designs, and branding are our property
- You may not reproduce, distribute, or use our intellectual property without permission
- Product names, scents, and designs are proprietary
8.2 Your Content:
- Reviews, photos, and feedback you submit may be used for marketing
- You retain ownership but grant us usage rights
- Content must not violate any laws or third-party rights
9. USER CONDUCT
9.1 Prohibited Activities:
- Fraudulent or unauthorized transactions
- Misuse of promotional codes or discounts
- Harassment of staff or other customers
- Violation of any applicable laws
- Interference with website functionality
9.2 Account Security:
- You're responsible for maintaining account security
- Notify us immediately of unauthorized access
- Don't share login credentials
10. PRIVACY AND DATA PROTECTION
Your personal information is handled according to our Privacy Policy, which complies with GDPR and UK data protection laws.
10.1 Key Points:
- We collect information necessary for order processing
- Marketing communications require consent
- You have rights regarding your personal data
- Data may be shared with service providers for order fulfillment
11. CUSTOMER SUPPORT
11.1 Contact Methods:
- Email: sales@beautyscentscandles.co.uk
- WhatsApp: https://wa.me/message/XZDTVQJBRKTOL1
- Website chat (when available)
11.2 Support Hours:
- We aim to respond within 24 hours during business days
- WhatsApp may have faster response times
12. LIMITATION OF LIABILITY
12.1 Product Disclaimers:
- Products are handmade and may have natural variations
- We don't guarantee specific burn times or scent intensity
- Use products according to safety instructions
12.2 Liability Limits:
- Our liability is limited to the purchase price of products
- We're not liable for indirect, consequential, or special damages
- Some jurisdictions don't allow liability limitations
13. FORCE MAJEURE
We're not liable for delays or failures due to circumstances beyond our control, including:
13.1 Covered Events:
- Natural disasters, pandemics, or government actions
- Supplier issues or shipping delays
- Technical failures or cyber attacks
14. DISPUTE RESOLUTION
14.1 Governing Law:
These Terms are governed by English law and subject to the jurisdiction of English courts.
14.2 Resolution Process:
- Contact our customer service first
- We'll work to resolve issues amicably
- Formal disputes may require legal proceedings in England
15. MODIFICATIONS
We may update these Terms periodically. Changes will be posted on our website with an updated date. Continued use after changes constitutes acceptance.
16. SEVERABILITY
If any provision is found unenforceable, the remaining Terms remain in effect.
17. ENTIRE AGREEMENT
These Terms, along with our Privacy Policy and Return Policy, constitute the complete agreement between us.
18. CONTACT INFORMATION
18.1 For Terms and Conditions queries:
18.2 Business Address:
Beauty Scents Ltd
The Eco Innovation Centre
City Road, Peterborough
PE1 1SA, United Kingdom
The Eco Innovation Centre
City Road, Peterborough
PE1 1SA, United Kingdom