TERMS AND CONDITIONS

1. OVERVIEW

2. DEFINITIONS

• "Company" refers to Beauty Scents Ltd
• "Products" refers to handmade soy candles, wax melts, and related items
• "Services" refers to our e-commerce platform and customer support
• "You/Customer" refers to the person accessing our website or purchasing products

3. ELIGIBILITY

4. PRODUCTS AND AVAILABILITY

4.1 Product Information:

• All products are handmade soy candles and wax melts
• Products are made to order - we don't maintain inventory
• Processing time: 3-4 working days
• Product images are for illustration; actual products may vary slightly due to handmade nature

4.2 Availability:

• Product availability is subject to change
• We reserve the right to discontinue products without notice
• Limited edition and seasonal items have restricted availability

4.3 Pricing:

• All prices are in GBP and include VAT where applicable
• Prices may change without notice
• Shipping costs are additional unless specified otherwise

5. ORDERING AND PAYMENT

5.1 Order Process:

• Orders are confirmed via email
• We reserve the right to refuse or cancel orders
• Bulk orders may require additional verification

5.2 Payment:

• We accept major credit/debit cards through secure payment processors
• Payment is required at time of order
• All transactions are processed securely via Shopify Payments

5.3 Promotional Offers:

• First-time customers: 15% discount on newsletter signup
• Mobile app users: 5% discount
• Returning customers: 10% loyalty discount
• Promotional codes have expiry dates and terms

6. SHIPPING AND DELIVERY

6.1 Shipping Areas:

• United Kingdom (primary market)
• European Union (via O&K Trading Group SIA)
• United States and other international destinations

6.2 Shipping Partners:

• Evri, Parcelforce, FedEx
• Tracking information provided when available

6.3 Delivery Times:

• UK: 3-5 working days after dispatch
• EU: 5-10 working days after dispatch
• International: 7-14 working days after dispatch

6.4 Risk Transfer:

7. RETURNS AND EXCHANGES

7.1 Key Points:

• Defective products will be replaced or refunded
• Custom orders may have different return conditions
• Return shipping costs may apply

8. INTELLECTUAL PROPERTY

8.1 Our Rights:

• All website content, product designs, and branding are our property
• You may not reproduce, distribute, or use our intellectual property without permission
• Product names, scents, and designs are proprietary

8.2 Your Content:

• Reviews, photos, and feedback you submit may be used for marketing
• You retain ownership but grant us usage rights
• Content must not violate any laws or third-party rights

9. USER CONDUCT

9.1 Prohibited Activities:

• Fraudulent or unauthorized transactions
• Misuse of promotional codes or discounts
• Harassment of staff or other customers
• Violation of any applicable laws
• Interference with website functionality

9.2 Account Security:

• You're responsible for maintaining account security
• Notify us immediately of unauthorized access
• Don't share login credentials

10. PRIVACY AND DATA PROTECTION

10.1 Key Points:

• We collect information necessary for order processing
• Marketing communications require consent
• You have rights regarding your personal data
• Data may be shared with service providers for order fulfillment

11. CUSTOMER SUPPORT

11.1 Contact Methods:

• Email: sales@beautyscentscandles.co.uk
• WhatsApp: https://wa.me/message/XZDTVQJBRKTOL1
• Website chat (when available)

11.2 Support Hours:

• We aim to respond within 24 hours during business days
• WhatsApp may have faster response times

12. LIMITATION OF LIABILITY

12.1 Product Disclaimers:

• Products are handmade and may have natural variations
• We don't guarantee specific burn times or scent intensity
• Use products according to safety instructions

12.2 Liability Limits:

• Our liability is limited to the purchase price of products
• We're not liable for indirect, consequential, or special damages
• Some jurisdictions don't allow liability limitations

13. FORCE MAJEURE

13.1 Covered Events:

• Natural disasters, pandemics, or government actions
• Supplier issues or shipping delays
• Technical failures or cyber attacks

14. DISPUTE RESOLUTION

14.1 Governing Law:

14.2 Resolution Process:

1. Contact our customer service first
2. We'll work to resolve issues amicably
3. Formal disputes may require legal proceedings in England

15. MODIFICATIONS

16. SEVERABILITY

17. ENTIRE AGREEMENT

18. CONTACT INFORMATION

18.1 For Terms and Conditions queries:

18.2 Business Address: